SYSTEMS STATUS

GeorgiaBEST Managed Services Issue Reported - Fort Valley State University
Investigating - Information Technology Services (ITS) is currently investigating reports that Self-Service Registration is down at Fort Valley State University. Affected users may be experiencing problems with Self-Service Registration.

Additional information will be posted here when the issues are confirmed.
May 19, 2025 - 11:46 EDT
Network Issues Reported - Boyd Data Center
Monitoring - Information Technology Services (ITS) is pleased to report that services impacted by the recent outage are now returning to full functionality.

The Information Technology Services (ITS) team has resolved the core issues, including the SSO service for the USO, and systems should now be operating normally. We will continue to monitor performance closely to ensure stability.

Thank you for your patience and understanding during the disruption.

If you are still experiencing issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
May 19, 2025 - 10:18 EDT
Identified - Information Technology Services (ITS) is reporting that the Boyd data center at UGA currently has no power. Affected users may be experiencing problems connecting to VPN and other services.

Additional information will be posted here as it becomes available.
May 19, 2025 - 08:24 EDT

About This Site

The University System of Georgia's Services Status Page provides up-to-date information about the operations of USG IT systems and services.

Augusta University Financials Operational
Augusta University Financials ? Operational
Augusta Health eShop ? Operational
AUFPLAY Operational
Data Warehouse and Business Intelligence ? Operational
GA DOE K-12 Network ? Operational
GAfutures ? Operational
GALILEO - Georgia's Virtual Library ? Operational
GALILEO ? Operational
GIL ? Operational
GIL Express ? Operational
Georgia Archives ? Operational
ARCNAS ? Operational
Content Manager ? Operational
Finding Aids ? Operational
Historical Organizations Directory ? Operational
Virtual Vault ? Operational
GeorgiaBEST Banner Managed Services ? Partial Outage
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Partial Outage
Georgia College and State University Operational
Georgia Gwinnett College Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Gordon State College Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of West Georgia Operational
Valdosta State University Operational
GeorgiaBEST Degree Works Managed Services ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Atlanta Metropolitan State College Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
Fort Valley State University Operational
Georgia Gwinnett College Operational
Georgia Southwestern State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
GeorgiaFIRST Financials ? Operational
GeorgiaFIRST PeopleSoft Financials ? Operational
GeorgiaFIRST Marketplace ? Operational
FPLAY Operational
GeorgiaFIRST Marketplace UIT Operational
Georgia ONmyLINE ? Operational
GeorgiaVIEW Online Learning ? Operational
GeorgiaVIEW Online Learning Environment (QPROD) Operational
GeorgiaVIEW Online Learning Environment (XPROD) Operational
Augusta University Operational
Georgia Southern University Operational
Albany State University (QPROD) Operational
Atlanta Metropolitan State College (QPROD) Operational
Georgia College and State University (QPROD) Operational
Georgia Gwinnett College (QPROD) Operational
Georgia Highlands College (QPROD) Operational
Gordon State College (QPROD) Operational
Kennesaw State University (QPROD) Operational
Savannah State University (QPROD) Operational
South Georgia State College (QPROD) Operational
University of Georgia (QPROD) Operational
USG Training Initiatives (QPROD) Operational
GeorgiaVIEW Community (QPROD) Operational
Abraham Baldwin Agricultural College (XPROD) Operational
Clayton State University (XPROD) Operational
College of Coastal Georgia (XPROD) Operational
Columbus State University (XPROD) Operational
Competency Based Education (XPROD) Operational
Dalton State College (XPROD) Operational
East Georgia State College (XPROD) Operational
Fort Valley State University (XPROD) Operational
Georgia Online Virtual Instruction Enterprise Wide (GoVIEW) (XPROD) Operational
Georgia Southwestern State University (XPROD) Operational
Georgia State University (XPROD) Operational
Middle Georgia State University (XPROD) Operational
University of North Georgia (XPROD) Operational
University of West Georgia (XPROD) Operational
USG Human Resources Office of Organizational Development (XPROD) Operational
USG Strategic Initiatives (SREB, RESA, AMAC, OUTREACH Best Practices) (XPROD) Operational
Valdosta State University (XPROD) Operational
INGRESS Registration Sharing System ? Operational
Internal USO Services ? Operational
FS1 File Sharing Service Operational
USO BoardEffect ? Operational
USO Email and Calendar ? Operational
USO SharePoint / OneDrive ? Operational
USO SSO ? Operational
USO Teams ? Operational
USO Telephone System ? Operational
USO VPN ? Operational
USO Corporate Applications ? Operational
USO Conference Rooms/Classrooms Operational
MOVEit Managed File Transfer ? Operational
OneUSG Connect ? Operational
OneUSG Connect – Database ? Operational
OneUSG Connect – Core Practitioner ? Operational
OneUSG Connect – Employee and Manager Self-Service ? Operational
OneUSG Connect – Benefits: Alight ? Operational
OneUSG Connect – Benefits: Retirement @ Work ? Operational
OneUSG Connect – HPLAY ? Operational
OneUSG Connect- Careers Applicant Access ? Operational
OneUSG Connect – HTRN ? Operational
OneUSG Connect - TCP Time Clocks Operational
PeachNet Cloud Services ? Operational
PeachNet Virtual Data Center ? Operational
PeachNet Cloud Backup ? Operational
PeachNet Network ? Operational
Abraham Baldwin Agricultural College Operational
Albany State University Operational
Apogee Operational
Atlanta Metropolitan State College Operational
Augusta University Operational
Clayton State University Operational
College of Coastal Georgia Operational
Columbus State University Operational
Dalton State College Operational
East Georgia State College Operational
Fort Valley State University Operational
Georgia Archives Operational
Georgia College & State University Operational
Georgia Department of Audits Operational
Georgia Department of Transportation Operational
Georgia Gwinnett College Operational
Georgia Highlands College Operational
Georgia Institute of Technology Operational
Georgia Law Reapportionment Office Operational
Georgia Public Library Service Operational
Georgia Southern University Operational
Georgia Southwestern State University Operational
Georgia State University Operational
Georgia Student Finance Commission Operational
Gordon State College Operational
Kennesaw State University Operational
Middle Georgia State University Operational
Savannah State University Operational
South Georgia State College Operational
University of Georgia Operational
University of North Georgia Operational
University of West Georgia Operational
ITS Data Center (DB300) ? Operational
UGA Data Center (Boyd) Operational
USO Athens Office Operational
USO Atlanta Office Operational
USO Georgia Film Academy Operational
USO Shared Services Center Operational
Valdosta State University Operational
ServiceNow ? Operational
USG Identity Proxy ? Operational
USG Status Page ? Operational
USG Technology Store ? Operational
USO Cybersecurity Alerts ? Operational
Web Services (www.usg.edu) ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance

Scheduled Maintenance

GeorgiaFIRST Marketplace PROD Environment Scheduled Downtime May 23, 2025 19:00 - May 26, 2025 23:00 EDT

The GeorgiaFIRST Marketplace PRODUCTION environment will be unavailable from Friday, May 23, 2025, at 7:00 p.m. until Monday, May 26, 2025, at 11:00 p.m. for maintenance. This maintenance is essential for ensuring the continued performance and reliability of Jaggaer's services.
Posted on May 13, 2025 - 14:15 EDT
May 19, 2025

Unresolved incidents: GeorgiaBEST Managed Services Issue Reported - Fort Valley State University, Network Issues Reported - Boyd Data Center.

May 18, 2025
PeachNet Scheduled Maintenance - Wireless Networks
Completed - The scheduled maintenance has been completed.
May 18, 00:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 19:30 EDT
Scheduled - Information Technology Services (ITS) will be performing scheduled maintenance on the USO Athens Office (DB300), USO Atlanta Office, Georgia Film Academy, Shared Services Center and Georgia Archives wireless networks. This maintenance will begin Saturday, May 17, 2025, at 7:30 p.m. until Sunday, May 18, 2025, at 12:00 a.m.

The USO Athens Office (DB300), USO Atlanta Office, Georgia Film Academy, Shared Services Center and Georgia Archives wireless networks may be unavailable at some point during the maintenance window.

The radius.bor.usg.edu certificate that is used to confirm wireless client connections for all users will be replaced during this maintenance window. Please note, after this maintenance some users may have to accept the new certificate when connecting to the employee or eduroam wireless networks. Some users will also have to remove their connection to the wireless and reconnect to get the new certificate. This new certificate will apply to all users who have machines attached to the wifi network including USO Athens Office (DB300), USO Atlanta Office, Georgia Film Academy, Shared Services Center and Georgia Archives.

Components Affected:

- USO Athens Office (DB300)
- USO Atlanta Office
- Georgia Archives
- Georgia Film Academy
- Shared Services Center
May 16, 13:08 EDT
May 17, 2025
Data Warehouse and Business Intelligence Maintenance – Production Database Downtime
Completed - The scheduled maintenance has been completed.
May 17, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:01 EDT
Scheduled - The Data Warehouse production environment will be unavailable due to maintenance from Friday, May 16, 2025, at 11:00 p.m. until Saturday, May 17, 2025, at 7:00 a.m.

The following applications will be inaccessible during this period:

- Cognos Business Intelligence & Reporting Application
- APEX Data Collection Application
- Catalog of Authorized Academic Programs
- HS/FICE Translation
- External Site Codes
- Oracle Database
May 15, 14:46 EDT
Banner Managed Services Production Downtime - Oracle Maintenance
Completed - The scheduled maintenance has been completed.
May 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be completing an Oracle critical patching in Banner Production environments and Ellucian Ethos Identity (EEID) Production Environments on Friday, May 16, 2025, at 11:00 pm until Saturday, May 17, 2025, at 7:00 a.m.

Banner Managed Services databases and Ellucian Ethos Identity (EEID) databases will be unavailable during this time.

A full listing of institutions by application is below:

Banner Managed Services
-Abraham Baldwin Agricultural College
-Albany State University
-Atlanta Metropolitan State College
-Clayton State University
-College of Coastal Georgia
-Columbus State University
-Dalton State College
-East Georgia State College
-Fort Valley State University
-Georgia College and State University
-Georgia Gwinnett College
-Georgia Southern University
-Georgia Southwestern State University
-Gordon State College
-Middle Georgia State University
-Savannah State University
-South Georgia State College
-University of West Georgia
-Valdosta State University

Ellucian Ethos Identity (EEID)
-Atlanta Metropolitan State College
-East Georgia State College
-Georgia Gwinnett College
-Gordon State College
-Savannah State University
-South Georgia State College
May 15, 11:54 EDT
INGRESS Scheduled Maintenance - SERVICE AFFECTING
Completed - The scheduled maintenance has been completed.
May 17, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 16, 23:00 EDT
Scheduled - Information Technology Services (ITS) will be completing scheduled maintenance for the INGRESS Registration Sharing service on Friday, May 16, 2025, from 11:00 p.m. until Saturday, May 17, 2025, at 7:00 a.m.

During this time, all users will be unable to access INGRESS
May 14, 10:26 EDT
May 16, 2025
GeorgiaVIEW – D2L Brightspace Issues Resolved
Resolved - Information Technology Services (ITS) was notified that the D2L Brightspace Community and ASC Homepage were impaired from Thursday, May 15, 2025, at 8:00 p.m. UTC to Friday, May 15, 2025, 9:00 p.m. UTC.

The issue has been resolved, and service has been restored.
May 16, 09:14 EDT
GeorgiaBEST Managed Services (Banner) PRODUCTION Environment Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 16, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 17:30 EDT
Scheduled - Information Technology Services (ITS) will be completing maintenance for Banner Managed Services databases on Thursday, May 15, 2025, at 5:30 p.m. until Friday, May 16, 2025, at 7:00 a.m.

The following schools are impacted:

- Atlanta Metropolitan State College
- College of Coastal Georgia
- Dalton State College
- Fort Valley State University
- Georgia Southwestern State University
May 15, 16:23 EDT
May 15, 2025
ServiceNow Scheduled Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 23:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 15, 22:00 EDT
Scheduled - Enterprise Service Management will be conducting scheduled maintenance in the ServiceNow Production environment on Thursday, May 15, 2025, from 10:00 p.m. until 11:00 p.m.

This work is not expected to affect ServiceNow access or service.
May 12, 10:40 EDT
GeorgiaBEST Banner Managed Services Maintenance
Completed - The scheduled maintenance has been completed.
May 15, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:30 EDT
Scheduled - Information Technology Services (ITS) will be completing maintenance for Banner Managed Services databases Wednesday, May 14, 2025, beginning at 6:30 p.m. Services may remain unavailable through Thursday, May 15, 2025, at 7:00 am.

The following schools are impacted:

- Middle Georgia State University
May 14, 10:44 EDT
Emergency Fiber Maintenance - TELX - Georgia Gwinnett College (GUC2)
Completed - The scheduled maintenance has been completed.
May 15, 07:01 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:00 EDT
Scheduled - Zayo is performing emergency fiber splice maintenance on the TELX - Georgia Gwinnett College (GUC2). This maintenance will occur from Wednesday, May 14, 2025, at 11:00 p.m. until Thursday, May 15, 2025, at 7:00 a.m.

Zayo: TTN-0008660554
Circuit: FBDK/1390043/001//ZFS

Service: No outages are expected, but services will run in protect
May 14, 09:40 EDT
Systems Support Services Scheduled Maintenance - Windows Operating System (OS)
Completed - The scheduled maintenance has been completed.
May 15, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:01 EDT
Scheduled - Information Technology Services (ITS) will be conducting Windows Operating System maintenance on Wednesday, April 14, 2025, at 11:00 p.m. until Thursday, April 15, 2025, at 7:00 a.m.

During this period, the following services may be intermittently unavailable:

- Data Warehouse and Business Intelligence - Authentication
- Georgia Archives: Content Manager
- GeorgiaBEST Banner Managed Services:
- Axiom
- BDM
- CampusLogic Connect
- AIMS Parking services
- MOVEit Managed File Transfer (files.usg.edu)
- SSC MoveIT
- SSC Phones
- USO Active Directory
- USG Foundation Accounting Service
- VPN
May 12, 14:35 EDT
May 14, 2025
GeorgiaBEST Banner Managed Services Maintenance
Completed - The scheduled maintenance has been completed.
May 14, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 13, 18:30 EDT
Scheduled - Information Technology Services (ITS) will be completing maintenance for Banner Managed Services databases on Tuesday, May 13, 2025, beginning at 6:30 p.m. Services may remain unavailable through Wednesday, May 14, 2025, at 7:00 a.m.

The following schools are impacted:

-South Georgia State College
May 13, 15:18 EDT
May 13, 2025
GeorgiaBEST Banner Managed Services Maintenance
Completed - The scheduled maintenance has been completed.
May 13, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 12, 18:00 EDT
Scheduled - Information Technology Services (ITS) will be completing maintenance for Banner Managed Services databases on Monday, May 12, 2025, beginning at 6:00 p.m. Services may remain unavailable through Tuesday, May 13, 2025, at 7:00 a.m.

The following schools are impacted:

- Abraham Baldwin Agricultural College
- East Georgia State College
May 12, 14:17 EDT
May 12, 2025
Network Outage - Skidaway Institute of Oceanography
Resolved - This incident has been resolved. This outage was due to a power company issue.

In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 1-877-251-2644.
May 12, 08:52 EDT
Monitoring - Information Technology Services (ITS) has confirmed that power has been restored and network access for Skidaway Institute of Oceanography (SKI.RTR) is functioning normally at this time.

In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 1-877-251-2644.
May 10, 02:43 EDT
Identified - Information Technology Services (ITS) has confirmed that issues with network access to Skidaway Institute of Oceanography (SKI.RTR) are being caused by a power outage. Georgia Power’s estimated restoration time is currently 2:00 a.m.

Additional information will be posted here as it becomes available.
May 9, 22:41 EDT
May 11, 2025

No incidents reported.

May 10, 2025
Systems Support Services Scheduled Maintenance - Linux Operating System (OS) Patching (Multiple Services Affected)
Completed - The scheduled maintenance has been completed.
May 10, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 23:00 EDT
Scheduled - Systems Support Services (SSS) will be doing Linux OS patching on Friday, May 9, 2025, at 11:00 p.m. until Saturday, May 10, 2025, at 7:00 a.m. GeorgiaBest patching begins at 11:00 p.m. and all other services will begin at 12:00 a.m.

During this period, users will be unable to access the affected services. All patched OSes will be rebooted.

Components Affected:

* Augusta University Financials
* Data Warehouse and Business Intelligence
* Georgia Archives (everything except ARCNAS)
* GeorgiaBEST Banner Managed Services
* GeorgiaBEST Degree Works Managed Services
* GeorgiaFIRST Financials
* Georgia ONmyLINE
* INGRESS Registration Sharing System
* MOVEit Managed File Transfer
* OneUSG Connect
* Web Services (www.usg.edu)
* Affordable Learning Georgia
* Georgia Archives
* Georgia Film Academy
* Georgia Transfer
* GoBackMoveAhead
* USG Budgetary Reporting System
* USG Foundation
May 6, 12:07 EDT
May 9, 2025
GeorgiaBEST Banner Managed Services Maintenance
Completed - The scheduled maintenance has been completed.
May 9, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 21:05 EDT
Scheduled - Information Technology Services (ITS) will be completing maintenance for Banner Managed Services databases Thursday, May 8, 2025, beginning at 6:30 p.m. Services may remain unavailable through Friday, May 9, 2025, at 7:00 am.


The following schools are impacted:

- Georgia College and State University
- Georgia Gwinnett College
- Georgia Southern University
- Gordon State College
- University of West Georgia
- Valdosta State University
May 8, 21:03 EDT
May 8, 2025
Avamar Scheduled Server Upgrade
Completed - The scheduled maintenance has been completed.
May 8, 14:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 8, 10:30 EDT
Scheduled - Information Technology Services (ITS) is planning to upgrade the Avamar Server which provides the PeachNet Cloud Backups Service. We will install Avamar target code v19.10 SP1. We are currently scheduled with Dell to perform the upgrade on Thursday May 8, 2025, at 10:30 a.m. until 2:30 p.m. During this time the service may not be available for backups or restores.

Once we have confirmed a successful upgrade, we will then be able to upgrade the agents and/or proxies that you use for backups. As we have done in the past, we can push out updates to your agents, or you can update them on your own. We will reach out to customers individually to arrange a time that works best for you.

For those of you with proxy based backups, we will have to work with you to get the proxies upgraded. It may be required for you to re-deploy the proxies in your vCenter. We will provide more information about that process and also provide the link to download the new proxy installers.

The new documentation will be posted here:

https://backups.usg.edu/

Please let us know if you have any questions or concerns about the date we have chosen for the upgrade, or about the upgrade itself.
Apr 28, 16:03 EDT
May 7, 2025
PeachNet Network Outage - University of Georgia - Rock Eagle (ROC)
Resolved - Information Technology Services (ITS) has confirmed that AT&T has resolved network issues at the University of Georgia - Rock Eagle (ROC), Morgan County DOE and Jasper County DOE. Network access is functioning normally at this time.

In the event that you experience any further issues with network access, please contact the USG Service Desk at support@usg.edu or 877-251-2644.
May 7, 11:28 EDT
Investigating - Information Technology Services (ITS) is investigating an outage at University of Georgia - Rock Eagle (ROC). AT&T is working on the loss of connection to the areas. There is no ETR at this time. Updates will be posted here as they become available.

Sites affected:
- University of Georgia - Rock Eagle (ROC)
- Morgan County
- Jasper County
May 6, 16:30 EDT
PeachNet Maintenance - DWDM Bootloader Update
Completed - The scheduled maintenance has been completed.
May 7, 07:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 23:00 EDT
Update - We will be undergoing scheduled maintenance during this time.
May 6, 14:33 EDT
Scheduled - Communications Consulting Group (CCG) will be updating bootloader software on our DWDM equipment in Thomasville to address an issue causing cards to report as unequipped. This maintenance will occur on Tuesday May 6, 2025, from 11:00 p.m. until Wednesday May 7, 2025, at approximately 7:00 a.m.

No outages are expected.

Services affected: None
May 6, 14:24 EDT
May 6, 2025
PeachNet Scheduled Maintenance - Augusta University - Savannah (GHSUSAV)
Completed - The scheduled maintenance has been completed.
May 6, 19:30 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 17:30 EDT
Scheduled - Communications Consulting Group (CCG) will be replacing GHSUSAV.RTR. This maintenance will occur on Tuesday, May 6, 2025, from 5:30 p.m. until 7:30 p.m.

Sites affected: Augusta University - Savannah (GHSUSAV) and University of Georgia Pharmacy - Savannah (UGASAV) a downstream site from GHSUSAV.

Services will be down for up to 1-2 hours while the router is replaced.
May 1, 15:37 EDT
May 5, 2025
PeachNet Scheduled Maintenance - Georgia Archives and Records Center - ARCH\ARCNT
Completed - The scheduled maintenance has been completed.
May 5, 15:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 5, 14:00 EDT
Scheduled - Network Support Services (NSS) is adding a secondary link for redundancy to Georgia Archives and Records Center (ARCH\ARCNT).

This maintenance will occur on Monday, May 5, 2025, at 2:00 p.m. until 3:00 p.m.

Service: No outages are expected, but services will run in protect.
May 2, 15:57 EDT
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